topic Does anyone find talking to a representative difficult - I am 86 years old in Contracts & Billing

Does anyone find talking to a representative difficult - I am 86 years old

Archer — Mon, 24 Mar 2025 14:38:21 GMT

In trying to reduce my account I have been very badly treated - I am 86 years old and am patronised and I want to know what I am paying for

Re: Does anyone find talking to a representative difficult - I am 86 years old

Archer — Mon, 24 Mar 2025 14:32:24 GMT

I have 2 accounts - one for mobile and no idea what the other one is for but it is paid regularly - might be for tablet which was bought many years ago so maybe EE forgot to close it

Re: Does anyone find talking to a representative difficult - I am 86 years old

XRaySpeX — Mon, 24 Mar 2025 14:47:20 GMT

So what do you want to do about it? EE wouldn't forget to close it had you given notice to cancel it. Did you?

Re: Does anyone find talking to a representative difficult - I am 86 years old

Schockwave — Mon, 24 Mar 2025 15:37:29 GMT

@Archer , when you ring customer service, by pressing 1 and then 2, on your keypad, you should get through to a human, without any difficulty and speak to someone, if EE had been notified of the cancellation of the tablet, then I would have thought that they would have done that. How did you request that? Did you call them to request it? That is the way to do it.

Re: Does anyone find talking to a representative difficult - I am 86 years old

Christopher_G — Mon, 24 Mar 2025 17:04:31 GMT

Hi @Archer

Could you try contacting our customer support team following @Schockwave's steps please? They should be able to look into this and discuss your account with you.

Please come back and let us know how it goes.

Chris