https://community.ee.co.uk/t5/Contracts-Billing/trade-in/m-p/1519015#M99262 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4363869">@djones2510</a>&nbsp; You should of got the trade in package within 2 weeks of getting the device. &nbsp;You need to call customer support about this.&nbsp;</P> Sun, 23 Mar 2025 19:58:59 GMT Chris_B 2025-03-23T19:58:59Z https://community.ee.co.uk/t5/Contracts-Billing/trade-in/m-p/1519006#M99261 <P>Hi all</P><P>I upgraded to a new phone last November 2024.&nbsp; I opted to trade in my old phone for a monthly discount on the plan.&nbsp; However it is nearly April 2025.&nbsp; They have still not asked for the trade in phone even though I am still getting the monthly discount.</P><P>How long with this take?</P><P>&nbsp;</P> Sun, 23 Mar 2025 17:53:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/trade-in/m-p/1519006#M99261 djones2510 2025-03-23T17:53:28Z https://community.ee.co.uk/t5/Contracts-Billing/trade-in/m-p/1519015#M99262 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4363869">@djones2510</a>&nbsp; You should of got the trade in package within 2 weeks of getting the device. &nbsp;You need to call customer support about this.&nbsp;</P> Sun, 23 Mar 2025 19:58:59 GMT https://community.ee.co.uk/t5/Contracts-Billing/trade-in/m-p/1519015#M99262 Chris_B 2025-03-23T19:58:59Z