Feeling scammed…

Sabrina993 — Fri, 21 Mar 2025 15:18:36 GMT

Hi everyone, I recently popped in a store to get paid off my left over contract. The guy instead tried to keep me in EE by giving a very good offer. I didn’t have to pay the 6 months of my phone but I had to restart a new contract with new iPhone and and lower slightly broadband. It supposed to come all together around 92£.

However , I asked him 3 times if the price we agreed would be all together and he said yes . After few weeks(didn’t have bills yet) I popped in again for something else and casually talking the same guys attended me and told me that what we agreed it shouldn’t be possible as 92£ was only the phone. I felt in shock So now I’m stuck with a new very expensive contract and broadband to pay wich I would never agree as it’s not affordable for me. Is there any chance they will help me to fix my new contract terms?

Re: Feeling scammed…

Northerner — Fri, 21 Mar 2025 16:42:45 GMT

Hi @Sabrina993

Did you not read your contract before agreeing to the new terms.

You'll need to complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Feeling scammed…

Ali_A — Sat, 22 Mar 2025 12:48:36 GMT

Hi @Sabrina993

Have you had a chance to pop back into the store at all to discuss this?

Ali

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Feeling scammed…

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