topic Re: Contract Cancellation charge in Contracts & Billing

Contract Cancellation charge

Ayesha191 — Fri, 21 Mar 2025 16:03:07 GMT

I recently cancelled my contract via live chat and I asked if I would be charged the person said no however on my account it says I will be charged £74 for a plan I have not used and for a sim I have not received

Re: Contract Cancellation charge

Northerner — Fri, 21 Mar 2025 16:25:07 GMT

Hi @Ayesha191

If you're still within contract you'll need to pay the remaining contract if you want to leave. Same as most contracts.

Thanks

Re: Contract Cancellation charge

XRaySpeX — Fri, 21 Mar 2025 16:55:27 GMT

You can't cancel over Live Chat. You need to phone CS to cancel. If you ordered by phone or online & are still within the cooling-off period there should be no charges.