topic the ee take me extra money for my bill and I need this extra money back in Contracts & Billing

the ee take me extra money for my bill and I need this extra money back

moko71 — Fri, 21 Mar 2025 14:25:19 GMT

The EE took £50 extra from my account for the first bill, and I need this extra money back, please.

Re: the ee take me extra money for my bill and I need this extra money back

Chris_B — Fri, 21 Mar 2025 14:27:28 GMT

@moko71 it sounds like you’ve been charged a refundable token to have roaming enabled on your account, to get this back now you will need to call customer support. It’ll take between 7-10 days before you receive it

Re: the ee take me extra money for my bill and I need this extra money back

moko71 — Fri, 21 Mar 2025 14:34:06 GMT

Yesterday I talked on both phones for more than 3 hours and they couldn't help me, they offered to refund my money in credit, but I want it in my bank account and I don't understand at all why they withdrew so much money from me without even warning me?. Also, I can't use my app, it doesn't let me see either my plan or my bill and it doesn't let me log out of it, a big headache.

Re: the ee take me extra money for my bill and I need this extra money back

Linzi_H — Fri, 21 Mar 2025 17:18:17 GMT

Hi @moko71

Welcome to the Community.

Did the team explain why they were unable to refund it back to the card this payment was taken from?
Has the team confirmed why this payment was taken and what it was for exactly?
If you are not happy with the information given, please call us back and ask to escalate your complaint.

Linzi