topic Re: EE One in Contracts & Billing

EE One

Jules1270 — Tue, 18 Mar 2025 20:50:25 GMT

I have been an EE mobile (sim only) user for a good few years now and last week my EE Full Fibre and EETV went live but when I signed up to this there was no mention of the EE ONE benefits at all by the advisor who did this, will it automatically be applied or do I need to ring up?

thanks

Re: EE One

Chris_B — Tue, 18 Mar 2025 20:54:03 GMT

@Jules1270 The unlimited data will be applied on your next billing cycle of your sim only.

Re: EE One

Jules1270 — Tue, 18 Mar 2025 20:54:43 GMT

How will that work as I am on an unlimited data sim already?

Re: EE One

Matt_124 — Tue, 18 Mar 2025 23:53:23 GMT

If you are on a SIM Only currently, it is possible you could switch your tariff to one of the EE One SIM offers through the Upgrade process.

This will only work through the App if your Broadband is linked to the same email address and EE ID as your Mobile Billing Account.

Is your Broadband visible in your app alongside your Mobile account?