topic Re: I do not understand this charge in Contracts & Billing

I do not understand this charge

KesB72 — Wed, 19 Mar 2025 11:54:57 GMT

I have also had this recently. 14 March 2025. From what I can tell, it’s in Sweden? I do not understand this charge?
I have just looked through 4 months previous statements and this charge is not mentioned so I will be emailing them to enquire.

Re: I do not understand this charge

Peter_W — Tue, 18 Mar 2025 15:44:20 GMT

Good afternoon @KesB72.

Thanks for reaching out to us here on the Community 😊

Could you please let us know what the exact charge you're unsure of is listed as here?

Feel free to pop up a screenshot too, but make sure to mask any personal information first.

Peter

Re: I do not understand this charge

KesB72 — Tue, 18 Mar 2025 17:20:13 GMT

Hi,

I don’t know what these charges are for? I know they’re small but I’d still like to know.
Thank you,

Re: I do not understand this charge

Alex_H — Tue, 18 Mar 2025 18:47:14 GMT

@KesB72 Thanks for providing more information. As the extra charge summary has not provided more information I would recommend downloading the full PDF of your bill.

To download within the app go to Manage> Billing> See full mobile bill and then scroll down on this page and you should see a download button. Then view the PDF and go to the extra charges section for your number.

The full bill should have a short reference number on it next to the charges which you can then use on our charge to bill checker to find out who may be charging you Third Party Phone Bill Charges | Help | EE

Alex