topic Re: Billing in Contracts & Billing

Billing

Mirinwalker7 — Mon, 17 Mar 2025 05:59:53 GMT

I’ve just checked my bank and £74 has come out for my sim only plan which should be 1/2 price for the first year so it was something like £24 per month. Anyone any idea why I’ve been charged over 3 times? To make life better I can’t access my “my ee” as I’m waiting on them changing the contact detail number so that I can link my account to my sim.

Re: Billing

Chris_B — Mon, 17 Mar 2025 08:14:03 GMT

@Mirinwalker7 At a guess it sounds like you’ve also been charged the £50 refundable deposit to have roaming enabled on your account. You’ll need to speak with customer support to confirm that though.

Re: Billing

Mirinwalker7 — Mon, 17 Mar 2025 08:30:48 GMT

Maybe that’s what it’s been, however it’s the first I’m hearing of it? I contacted my bank as I literally can’t afford to have the extra £50 come out but I will try to speak to customer services today.

Re: Billing

Peter_W — Mon, 17 Mar 2025 11:45:54 GMT

Hey @Mirinwalker7.

Welcome to the EE Community 😊

Giving our customer care team a shout will definitely be the best call here, as they'll be able to bring up your details and say for sure what's happened here.

Keep us posted on how you get on, too!
Peter