topic Re: I’ve done an early upgrade with the trade in option but sold old phone in Contracts & Billing

I’ve done an early upgrade with the trade in option but sold old phone

Swanseajack000 — Thu, 13 Mar 2025 07:21:56 GMT

I have upgraded by the trade in option but when my new phone arrived I was told I would need to hand my old device to the delivery driver so when going to do that the driver said no, nothing is needed to be taken off me. I took this as maybe I didn’t need to trade my old one in so there for sold the device but now I’ve only just received a message saying I need to trade it in or have to pay £330! Help?

Re: I’ve done an early upgrade with the trade in option but sold old phone

Chris_B — Thu, 13 Mar 2025 08:13:22 GMT

@Swanseajack000 You should be sent a return package to send the old device back in. It might wise to give customer support a call to make sure that one is being sent out to you.

Re: I’ve done an early upgrade with the trade in option but sold old phone

Swanseajack000 — Thu, 13 Mar 2025 11:18:35 GMT

I’ve sold the phone..

Re: I’ve done an early upgrade with the trade in option but sold old phone

bristolian — Thu, 13 Mar 2025 12:38:06 GMT

I hope you raised more than £330 for the phone! That being what EE have said they'll charge you for a non-return.