topic Re: Overseas help cancelling subscription in Contracts & Billing

Overseas help cancelling subscription

islastanich — Mon, 10 Mar 2025 08:52:24 GMT

I´m looking for advice on how to cancel my EE subscription, as I have moved to Germany, but am unable to contact EE as my plan doesn't allow for international calls. I have also looked into the ´message me´ option on the EE app, but this isn´t available for me either. Can anyone please provide me with some advice on what I can do to cancel my subscription? I am aware of the 30 day notice period and am not interested in keeping my UK number as am now living in Europe. I have also tried filing a complaint to try and contact EE, but I don´t have a UK address or post code, so this didn´t work either. I feel like I have run out of options and am now staring down the barrel of having to book a flight to the UK just so I can cancel my subscription, but this seems a little ridiculous? Thanks so much for your help!

Re: Overseas help cancelling subscription

Ritu_D — Mon, 10 Mar 2025 11:52:51 GMT

Hi @islastanich

I am sorry you are experiencing issues contacting EE.

If you download Skype you can call on +44 800 079 8586. Alternatively you can contact EE from another phone on 0800 956 6000

Thanks

Ritu

Re: Overseas help cancelling subscription

islastanich — Mon, 10 Mar 2025 12:10:01 GMT

Thank you! Skype worked 🙂

Re: Overseas help cancelling subscription

Ritu_D — Mon, 10 Mar 2025 12:49:46 GMT

Fantastic, thanks for letting me know @islastanich

Have a great day.

Ritu