topic Re: I have two accounts one I am not paying for and EE cannot delete it. Useless. in Contracts & Billing

I have two accounts one I am not paying for and EE cannot delete it. Useless.

jammacdo1 — Sat, 08 Mar 2025 09:51:56 GMT

When I joined (from BT with resistance) for some reason EE setup 2 accounts. Now they keep trying to bill me for Netflix twice and now threatening to disconnect me from the service (Broadband I assume) because I am not paying. I am paying the correct bill but not the incorrect one. No amount of calling and speaking to Data Integrity team or whoever can sort this, EE are ABSOLUTELY USELESS. I wish I never became a customer of theirs. They make it hard to contact them so I just wrote a letter to their head office telling them to sort it. Anyone got any other way of contacting them? Email etc.

Re: I have two accounts one I am not paying for and EE cannot delete it. Useless.

Chris_B — Sat, 08 Mar 2025 10:11:19 GMT

@jammacdo1 There is no email address as emails are too slow to deal with customer issues. Have a read of THIS

Re: I have two accounts one I am not paying for and EE cannot delete it. Useless.

jammacdo1 — Mon, 10 Mar 2025 10:25:19 GMT

Thanks, I have raised another complaint. The first was with the guy on the phone (not really sure if it was raised) then this one online and also a letter to their head office. Also I can still see the pending duplicate charge and the second account even though its several days after the last EE guy said he has deleted it all. EE Incompetence as usual.

Re: I have two accounts one I am not paying for and EE cannot delete it. Useless.

Peter_W — Mon, 10 Mar 2025 12:27:06 GMT

Thanks for the update on this one @jammacdo1.

If you've raised this online and in writing, your complaint should be picked up by our dedicated complaints team, who will make sure things are fully investigated.

Please keep us posted on how you get on 😊

Peter