topic Re: Manage payments service down in Contracts & Billing

Manage payments service down

BenB20034 — Sun, 09 Mar 2025 16:09:35 GMT

Hello,

Every time I go under the 'manage' section of the EE website on my account it says:

This service isn’t working right now: We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.

It has been saying this for the past month or so now, is anyone else having this problem and do you know when It will be fixed?

Thanks.

Re: Manage payments service down

Polo88 — Sun, 09 Mar 2025 16:37:30 GMT

I’ve been having the same problem too

Re: Manage payments service down

XRaySpeX — Sun, 09 Mar 2025 16:59:34 GMT

@BenB20034 , @Polo88 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Manage payments service down

Polo88 — Sun, 09 Mar 2025 17:01:57 GMT

Thank you so much I’ll give it a try

have a lovely evening

Re: Manage payments service down

XRaySpeX — Sun, 09 Mar 2025 17:06:41 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Manage payments service down

BenB20034 — Sun, 09 Mar 2025 20:27:28 GMT

Thanks but I don't need to pay anything, I want to see my account and the payments/subscription I am on.

Re: Manage payments service down

Leanne_T — Mon, 10 Mar 2025 09:06:46 GMT

Morning @BenB20034

Thanks for coming to the community.

If you've had the same error message for over a month, please get in touch with our technical support guides on 150. They can check everything is set up correctly at our end and complete troubleshooting to help you access the account details.

Let me know how you get on 🙂

Leanne.