topic Re: Why am I paying for an old sim only account that was upgraded in Contracts & Billing

Why am I paying for an old sim only account that was upgraded

Nungka — Sat, 08 Mar 2025 19:58:37 GMT

I upgraded from a sim only to a new phone with new sim . I’ve just checked my account and can see I’m still being charged for the old sim, as well as the new phone/sim.
I’ve used EE for years, never had this issue with any prior upgrades.

Re: Why am I paying for an old sim only account that was upgraded

Northerner — Sat, 08 Mar 2025 20:56:36 GMT

Hi @Nungka

You are best speaking to EE CS on 150 directly about this issue.

Thanks

Re: Why am I paying for an old sim only account that was upgraded

bristolian — Sat, 08 Mar 2025 21:18:46 GMT

Do your original SIM-only plan, and your "new phone with new SIM", have different numbers? Your description sounds very much like you didn't upgrade as take out a new plan with new number.

And if you did.. when exactly did you take out this new plan? Distance sales in the UK come with statutory 14days cancellation as a matter of course. Go much beyond that, and you may be relying on EE discretion in order to cancel what would be an enforceable contract.