topic Re: Monthly payment in Contracts & Billing

Monthly payment

Daveyy — Sat, 08 Mar 2025 14:56:48 GMT

I’m not sure if this is the correct place to write this in, but I was charged £16 on 18th February, then on the 6th March I was charged another £16? It hasn’t even been a month and I already have to pay this early, no warnings of date change or anything?

Re: Monthly payment

XRaySpeX — Sat, 08 Mar 2025 15:03:50 GMT

Have you recently joined EE?

When is your billing date?

Re: Monthly payment

Chris_B — Sat, 08 Mar 2025 15:09:50 GMT

@XRaySpeX If @Daveyy is a new customer and the 18th is the first billing date then it’ll remain around the 18th not brought forward to the 6th.

@Daveyy You need to inquire this with customer support. Something not right to get billed like this.

Re: Monthly payment

Daveyy — Sat, 08 Mar 2025 15:15:22 GMT

No I’ve been a customer with EE for god knows how long now, just woke up one morning to see that I’ve been billed another £16

Re: Monthly payment

XRaySpeX — Sat, 08 Mar 2025 15:40:29 GMT

No, @Chris_B , the 18th Feb. was his payment date in Feb. It is after his billing date & may have been late for some reason.

Re: Monthly payment

Daveyy — Sat, 08 Mar 2025 15:52:34 GMT

No, it wasn’t late, I was already charged the first time, then I was charged the second time

Re: Monthly payment

Rach_H — Sun, 09 Mar 2025 08:13:37 GMT

Hi @Daveyy,

Welcome back to the Community!

I'd recommend reaching out to our team, and they will be able to take a look into why this has happened.

Rach