topic Website is has incorrect information in regards to calling abroad. in Contracts & Billing

Website is has incorrect information in regards to calling abroad.

zidey — Fri, 07 Mar 2025 11:35:00 GMT

On the calling abroad section of the website you don't show correctly what options are available for customers.

Take Ghana for example.

Calling and Texting Ghana from the UK | International Calls | EE

It shows there is only standard rates available. which isn't correct. There is a calling abroad addon to make calls cheaper and also 100 Worldwide mins Add-On for £14.05 for 30 days.

this needs to be reflected correctly on the website so all the information is available otherwise why have a website.

Re: Website is has incorrect information in regards to calling abroad.

Katie_B — Fri, 07 Mar 2025 12:37:51 GMT

Hi @zidey.

Thanks so much for coming here.

I'm sorry that your post was flagged as Spam, I have removed this for you now.

Information on the countries included with the Calling Abroad add-on that discounts call rates can be found HERE, it seems Ghana is not listed. This will not benefit someone who is trying to call Ghana from the UK.

However, the 100 Worldwide Minutes Add-on does have Ghana listed, I will feed this back to the relevant teams.

Katie 🙂

Re: Website is has incorrect information in regards to calling abroad.

zidey — Fri, 07 Mar 2025 13:00:43 GMT

as per

EE Standard and Non-Standard charges price guide - 30 April 2024

The calling abroad addon does include Ghana at the following rates

Ghana 40p 58p 18p

Re: Website is has incorrect information in regards to calling abroad.

Katie_B — Fri, 07 Mar 2025 13:03:13 GMT

Ah I missed that @zidey.

I'll get this flagged with the right team now.

Thanks so much for letting us know.

Katie 🙂