topic Re: Bill in Contracts & Billing

Bill

Lollo83 — Tue, 04 Mar 2025 21:56:47 GMT

Buona sera, ho già pagato 30 £ qualche settimana fa gli ho mandati a voi per il mio piano tariffario della vostra compagnia di 29.99£ perché adesso mi state chiedendo di pagare 73 £ se ho già pagato 30 Pound poi 100 Pound siccome io devo pagare 72 Pound al mese tra cellulare e e Wi-fi c’è stato il mese scorso se non sbaglio o due mesi fa ho pagato 73 £ +29. 99 £ Che fa più di 73 £ al mese, quindi perché non andate a vedere voi i pagamenti e vi mettete a posto il piano tariffario, visto che sono in addebito con il il Wi-fi devo pagarlo però mi ha detto che devo pagare pure il cellulare, ma se l’ho già pagato, perché devo ripagarlo

Re: Bill

XRaySpeX — Tue, 04 Mar 2025 22:22:40 GMT

@Lollo83 wrote:

Good evening, I have already paid £30 a few weeks ago I sent them to you for my tariff plan of your company of £29.99 because now you are asking me to pay £73 if I have already paid £30 then £100 since I have to pay £72 per month between mobile and and Wi-fi there was last month if I'm not mistaken or two months ago I paid £73 +29. £99 Which is more than £73 per month, so why don't you go and see the payments and put the tariff plan in place, since I'm charged with the Wi-fi I have to pay for it but he told me that I have to pay for the mobile phone too, but if I've already paid it, why do I have to pay it back

Re: Bill

Leanne_T — Wed, 05 Mar 2025 09:43:02 GMT

Hi there @Lollo83

Thanks for coming to the community.

You can view bills and charges to see what the payment was for in your EE account.

If you would like to discuss the charges and payments you've made, please give us a call on 150 and the team will be happy to help 🙂

Thanks.

Leanne.