topic Re: No billing information. in Contracts & Billing

No billing information.

Iceonfire — Mon, 03 Mar 2025 16:09:25 GMT

Before Christmas I changed my EE account (upgraded) since then I have been told my bill is ready for viewing but on going to the site only my previous contract bill is shown, which has now been closed. Had no bill information for Feb or March regarding my new contract. Why?

Re: No billing information.

XRaySpeX — Mon, 03 Mar 2025 16:37:09 GMT

What did you upgrade from/to?

Re: No billing information.

Iceonfire — Mon, 03 Mar 2025 17:23:14 GMT

Faster broadband + entertainment package

Re: No billing information.

XRaySpeX — Mon, 03 Mar 2025 17:27:05 GMT

From what BB plan to what BB plan?

I did a similar upgrade recently & both plans are still showing.

Re: No billing information.

Iceonfire — Mon, 03 Mar 2025 17:30:20 GMT

I think I need to ring up EE!

Re: No billing information.

Michael_D — Tue, 04 Mar 2025 08:43:26 GMT

That'll be the best option @Iceonfire.

The team will be able to check your account to see what it is linked to at the moment, and help to get it working as it should be.

You can see how to reach the team on our Contact Us page.

Michael