topic Re: Spend Cap in Contracts & Billing

Spend Cap

Smitmai — Mon, 03 Mar 2025 09:31:41 GMT

I need to get through to EE a spend cap was put on my phone without my consent. Even though I have unlimited data, minutes and texts ?? So why.
I now have no way of communication other that via WhatsApp or WiFi and can’t contact them. I can’t call 150 and I have on my account blocked access as “I’m not the bill payer” even though I am!!!
This is the most ridiculous set up.
is there a way I can have someone from EE call me?

Re: Spend Cap

bristolian — Mon, 03 Mar 2025 10:31:33 GMT

Try changing your spend cap settings via the text facility instead - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Re: Spend Cap

Smitmai — Mon, 03 Mar 2025 10:41:29 GMT

My phone isn’t letting me text either. Not to EE never heard of anything more ridiculous!!!
now have to take myself to London to a shop as none near me and I don’t drive. Fuming 😞

Re: Spend Cap

Smitmai — Mon, 03 Mar 2025 10:41:54 GMT

But thank you for responding

Re: Spend Cap

bristolian — Mon, 03 Mar 2025 10:44:52 GMT

FYI you have a short time after posting to edit, negating the need for multiple short replies.

You can contact CS using any working phone - 07953 966150, or +44 800 9566000 using a web calling app such as Skype

Re: Spend Cap

Chris_B — Mon, 03 Mar 2025 11:09:26 GMT

@Smitmai A spend cap stops you from getting a much high bill than normal should you go outside of your allowance ie premium rate numbers.