topic Re: EE ARE SCAMMERS! in Contracts & Billing

EE ARE SCAMMERS!

pamela38 — Sat, 01 Mar 2025 10:31:52 GMT

THEY TAKE UR UPFRONT PAYMENT (80 POUNDS) AND DONT COMPLETE THE ORDER I AM NOT WAITING 7 DAYSS FOOR MY MONEY BACK!

Re: EE ARE SCAMMERS!

garetc — Sat, 01 Mar 2025 11:01:01 GMT

There's not really much EE can do, it's a standard banking process.

As part of your order EE will request the money from your bank, if it completes then they will claim it (so to speak). If for whatever reason it doesn't complete the money is 'held' after 3-5 working days when EE don't claim the money it will bounce back into your account.

There's nothing anyone can do to speed it up unfortunately.

Re: EE ARE SCAMMERS!

Profile closed — Sat, 01 Mar 2025 11:12:38 GMT

@garetc

And they can’t do stock/credit checks first, then place a hold on/debit the money *after*?

I get the banking system’s built in delays. In an age of instant transfers, it’s advantageous for them. But for those financially constrained, they’ve lost access to that money for a week. Knowing it’s only “on hold” makes no practical difference in the interim.

At the very least, surely when making the offer EE could clearly set the deal out - including the risk of failing checks but having to wait for the money to be released back?

Re: EE ARE SCAMMERS!

Chris_B — Sat, 01 Mar 2025 12:41:30 GMT

@pamela38 You’ll have to wait up to 7-10 days for a refund as this has to be processed and approved before any refund can be issued if payment has been taken. Just paying any upfront cost on a contract doesn’t mean you’ll be entitled to receive that contract as everything still has to be checked.

Still not sure how think you’ve been scammed as you’ll be refunded. Where’s the scam ?

Re: EE ARE SCAMMERS!

Profile closed — Sat, 01 Mar 2025 16:00:54 GMT

@Chris_B

I ordered a new car from Volvo last week. The order was checked and finance agreed with VFS while we were sat there. Took about a minute. Then we pd the deposit.

That EE are unable to do it the same way round on a much smaller amount seems unbelievable.

Re: EE ARE SCAMMERS!

Chris_B — Sat, 01 Mar 2025 18:54:14 GMT

@Profile closed You got vetted there and then. There could be a number of reasons why @pamela38 got rejected with an online order after the order was placed. It’s only a request to order it doesn’t have to be accepted because an upfront cost was made.

Re: EE ARE SCAMMERS!

Profile closed — Sat, 01 Mar 2025 19:14:10 GMT

@Chris_B

Be interesting then to know what the reason for non fulfillment was.

Re: EE ARE SCAMMERS!

Chris_B — Sat, 01 Mar 2025 22:05:04 GMT

@Profile closed That’s something we’ll never know. Data protection. @pamela38 Can ask customer support on why and then it’s up to @pamela38 to share that information if they choose too so