https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1512132#M98624 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4713791">@Sophiel1992</a>&nbsp; Have you just changed over from EE PAYG to a contract? &nbsp; &nbsp;If you have you need to call customer support as your account is registered as a PAYG account and not a contract account so hence closed when you login to it.&nbsp;</P> Sat, 01 Mar 2025 06:41:09 GMT Chris_B 2025-03-01T06:41:09Z https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1512113#M98621 <P>Why does it say my account has been closed when I log on to the app to pay my first bill</P> Sat, 01 Mar 2025 00:04:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1512113#M98621 Sophiel1992 2025-03-01T00:04:37Z https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1512132#M98624 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4713791">@Sophiel1992</a>&nbsp; Have you just changed over from EE PAYG to a contract? &nbsp; &nbsp;If you have you need to call customer support as your account is registered as a PAYG account and not a contract account so hence closed when you login to it.&nbsp;</P> Sat, 01 Mar 2025 06:41:09 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1512132#M98624 Chris_B 2025-03-01T06:41:09Z