topic Re: Sim only upgrade in Contracts & Billing

Sim only upgrade

Kelsey731 — Fri, 28 Feb 2025 12:40:34 GMT

Hello, I went to an EE branch to change my current contract to sim only as it’s due to expire next month. I enquired about NHS discounts and the customer advisor told me to contact EE via phone call to add the discount. I have just phoned them and they have stated they are unable to do this anymore and I would need to cancel the sim only contract and start the process again myself online. Why can they not just add it on since I was given the wrong advise?

Re: Sim only upgrade

Chris_B — Fri, 28 Feb 2025 13:15:51 GMT

@Kelsey731 you wasn’t given the wrong advice. customer support can add your NHS discount within 30 days of you taking out an upgrade/new contract.

Re: Sim only upgrade

XRaySpeX — Fri, 28 Feb 2025 14:53:18 GMT

The leeway of adding a discount within 30 days of a purchase has been stopped. Trouble is you have no right of return & cancellation when buying from an EE Store. However they should have accepted your discount code at PoS & so it is they who got you into this mess.

Re: Sim only upgrade

Leanne_T — Fri, 28 Feb 2025 16:49:52 GMT

Hi there @Kelsey731

Thanks for coming to the community.

The perk discount code can be used on the ee.co.uk site when placing an eligible order. If you could please get in touch with the store and they will see if this can be sorted for you.

Let us know how you get on.

Leanne.