topic Charged for Apple Music - have it on Apple Family Sharing already in Contracts & Billing

Charged for Apple Music - have it on Apple Family Sharing already

Martin_dy — Sun, 23 Feb 2025 13:10:27 GMT

Had my latest bill which had jumped by £10.99 .

The charge is for Apple Music after 6 months free .

I've been on (and still am ) Family sharing since May 2024 which includes music so why still charged?

I've stopped the EE Apple Music now but still subject to a partial month charge.

Re: Charged for Apple Music - have it on Apple Family Sharing already

Lesley_W — Sun, 23 Feb 2025 15:29:02 GMT

Hi @Martin_dy

Thanks for coming to our community.

Any free trial through us would be separate to any subscription with Apple. If you were using a family plan through Apple before, I'm unsure why a free trial would have been activated for you. If you call our customer care team on 150, they will be able to look at this for you.

Lesley

Re: Charged for Apple Music - have it on Apple Family Sharing already

Martin_dy — Sun, 23 Feb 2025 16:41:26 GMT

OK Thanks