topic Live chat function not available in Contracts & Billing

Live chat function not available

Leigh1977 — Sat, 22 Feb 2025 08:40:21 GMT

Hi im unable to contact ee by phone or sms text and need to pay a bill but my app has an error where it should show the bill and there is no live chat function i can I find on the app or online.

Re: Live chat function not available

Northerner — Sat, 22 Feb 2025 09:42:15 GMT

Hi @Leigh1977

Have you checked under the help section of the EE app. (Message us).

There are many ways to pay your bill but direct debit is the best way. Please read here:

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks

Re: Live chat function not available

XRaySpeX — Sat, 22 Feb 2025 12:01:46 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. Don't pay manually on or shortly after the billing date as your DD will be in motion.