topic Re: Cancel contract online in Contracts & Billing

Cancel contract online

ee_are_scammers — Fri, 21 Feb 2025 09:45:43 GMT

EE are complete scammers for not letting people cancel online.

Re: Cancel contract online

Leanne_T — Tue, 21 Jan 2025 16:45:34 GMT

Hi @ee_are_scammers

You can find ways to cancel the contract in our How Do I Cancel My Contract with EE? Help page.

Leanne.

Re: Cancel contract online

ee_are_scammers — Tue, 21 Jan 2025 21:05:43 GMT

Which is to waste 30 minutes of your life trying to call your support. You could just make it easy to cancel online, but you don't do that because calling discourages people and therefore less people cancel and so you make more money. Besides, the number you list on your website does not work if you're calling from abroad.

Re: Cancel contract online

XRaySpeX — Tue, 21 Jan 2025 21:19:04 GMT

@ee_are_scammers : You may write with your notice of cancellation as I describe above.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Cancel contract online

zykalender — Thu, 20 Feb 2025 17:04:51 GMT

Hi, these numbers are not working it says "Sorry this service you call is not available. Can we not even send e-mail? Very easy to sign up at the beginning, why is it so difficult to cancel the contract at the end date?

Re: Cancel contract online

XRaySpeX — Thu, 20 Feb 2025 17:09:09 GMT

@zykalender : EE provides no email contact. You need to call & give 30 days notice of cancellation.

Re: Cancel contract online

Peter_W — Fri, 21 Feb 2025 08:11:08 GMT

Hi @zykalender, welcome to the Community!

If you're having trouble calling on this number, you can also try +44 7953 966 250 which should be accessible from any international network. as well as services like Skype.

Alternatively it's also possible to cancel via post like @XRaySpeX mentioned at the start of this thread.

Just as a reminder, you need to send your request including your name, registered address, EE account number and / or EE mobile number to the following:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Peter