topic Good will gesture in Contracts & Billing

Good will gesture

madeline50 — Thu, 20 Feb 2025 15:24:02 GMT

Hi I had an emergency as phone stuck wouldn’t open so popped to EE store got phone when I had it a day

was not what was told sent email spoke to a lady she said they would pay for half of the cost under the full

circumstances which I was and I am happy about I for got to ask how long it would be before the monies would be in my bank does anyone have an idea please

Thank You

sorry if in wrong heading couldn’t see one that fits 😊

Re: Good will gesture

Leanne_T — Thu, 20 Feb 2025 17:46:21 GMT

Hi there @madeline50

Thanks for coming back to the community.

Did you send an email to the complaints team or a member of the store?

Was the refund going to be added to your EE account and once this was done refunded back to your bank account?

Speak soon.

Leanne.

Re: Good will gesture

madeline50 — Thu, 20 Feb 2025 17:53:40 GMT

Hi thanks for helping me

I sent email to complaints team she just said back to my bank account

Madeline

Re: Good will gesture

Leanne_T — Thu, 20 Feb 2025 17:59:12 GMT

I see thanks @madeline50

If you give us a call on 150, the team can check the refund has been processed for you and how long this may take to show in your bank. Usually, any refunds can take 7-10 working days 🙂

Leanne.

Re: Good will gesture

madeline50 — Thu, 20 Feb 2025 18:08:43 GMT

Hi thank you will do thanks for your help

Just one thing I never know how to get to talk to someone it always sends text
. ? Sorry for another question

Sent From My IPad

Re: Good will gesture

Alex_H — Thu, 20 Feb 2025 18:42:21 GMT

@madeline50 When you call 150 if you select option 2 rather than option 1, it will take you to the traditional audio menu to select what you need to talk to us about before being connected to a guide.

Option 1 is the option that will send you a text, if you open that link via text it will take you to our visual menu where you similarly select what you want to talk about before it connects you.

Alex

Re: Good will gesture

madeline50 — Thu, 20 Feb 2025 18:52:57 GMT

Hi thanks all sorted I thought I pressed sorted button ?
butthank you

Re: Good will gesture

Eouyc — Sun, 30 Mar 2025 00:11:16 GMT

EE is a well-known and excellent company.