topic Re: Ex employee, Need to switch from colleague account to a standard account. in Contracts & Billing

Ex employee, Need to switch from colleague account to a standard account.

Carl-H — Wed, 19 Feb 2025 09:23:23 GMT

I'm trying to complete a change of ownership on my account but have been told that I can not as my account is still a colleague account.

I was told to reach out to employee.options@ee.co.uk

However this email either does not exist or regects communication from outside the company.

Lesley_W — Wed, 19 Feb 2025 14:20:32 GMT

Hi @Carl-H

Welcome to our community.

This should happen automatically, how long ago did you leave?

Lesley

Carl-H — Wed, 19 Feb 2025 22:58:19 GMT

I left back in September 2024, I continued to receive the 50% discount on my Line that ended along with my contract during the end of December.

Peter_W — Thu, 20 Feb 2025 08:36:56 GMT

Thanks @Carl-H 😊

I've popped you over a private message with a few more details on how you can get this chased, so this should be in your Community Inbox now.
Peter