topic Re: Cancellation in Contracts & Billing

Cancellation

Reuben8 — Wed, 19 Feb 2025 12:46:58 GMT

I have cancelled my sim contract but I am still receiving emails about paying?

Re: Cancellation

Chris_B — Wed, 19 Feb 2025 13:26:41 GMT

@Reuben8 Was you still within the contract term when you terminated? How did you terminate it ?

Re: Cancellation

bristolian — Wed, 19 Feb 2025 13:27:35 GMT

What exactly do these emails say?

Re: Cancellation

Reuben8 — Wed, 19 Feb 2025 13:32:34 GMT

Yes I was

Re: Cancellation

Reuben8 — Wed, 19 Feb 2025 13:33:16 GMT

Well I had a payment taken out my account and then it was put back in? Maybe it was a default because my contract should be cancelled

Re: Cancellation

Chris_B — Wed, 19 Feb 2025 13:46:21 GMT

@Reuben8 If you was still within the contract term you have to pay off the remaining term of that contract, you can not just terminate and not pay the remaining term as the contract between EE and yourself is for the set period of time that contract is for.

Re: Cancellation

Reuben8 — Wed, 19 Feb 2025 14:00:08 GMT

Sorry I misunderstood the terminology. I recently started a contract and I had a 30 days notice period in which I could cancel. I have definitely cancelled it

Re: Cancellation

Schockwave — Wed, 19 Feb 2025 15:38:43 GMT

@Reuben8 , how did you cancel it? Did you ring customer service to cancel and give 30 days notice? You would have needed to do that, otherwise your contract will continue.