topic Re: I have spent a number of frustrating months attempting to view my bill on line. in Contracts & Billing

I have spent a number of frustrating months attempting to view my bill on line.

JGrav — Sat, 15 Feb 2025 10:12:28 GMT

After a number of very frustrating months and equally long and frustrating conversations I remain unable to read my bills on line. Following numerous broken promises EE SOLUTION appears to be sending my bill by post IN LARGE PRINT for customers with poor eyesight.

Re: I have spent a number of frustrating months attempting to view my bill on line.

Northerner — Sat, 15 Feb 2025 12:13:42 GMT

Hi @JGrav

What have EE said is the problem.

Can you not access the web portal , app or both.

Normally deleting your online profile and registering again sorts most account problems out.

Thanks