topic Re: £20 mobile discount with broadband price change in Contracts & Billing

£20 mobile discount with broadband price change

mnu02 — Thu, 13 Feb 2025 16:59:57 GMT

I'm sure the answer is obvious because they're a business, but has anyone seen whether the current £20 a month discount for having mobile and broadband is also going up with their price changes. It seems only fair that the discount would also go up alongside the mid-contract price rices. Which for my £30 a month broadband happens to be 10% on the new policy yet CPI + 3.9% would only have caused a 6.4% increase, clever that!

Re: £20 mobile discount with broadband price change

Ali_A — Fri, 14 Feb 2025 12:38:38 GMT

Hi @mnu02

Welcome to the Community!

Discounts aren't impacted by the annual price increase; if a customer has discounts on their account, they'll continue to apply as normal without change.

Ali

Re: £20 mobile discount with broadband price change

mnu02 — Fri, 14 Feb 2025 12:52:44 GMT

Yeh i figured - maybe they should..