topic Re: I recently added broadband to my phone contract but mobile bill hasn’t come down in Contracts & Billing

I recently added broadband to my phone contract but mobile bill hasn’t come down

Solo_runner — Mon, 10 Feb 2025 17:26:39 GMT

Hi everyone, first post here

in January I decided to take up the ee offer of broadband and mobile as its much cheaper than virgin broadband. The deal I signed up to was roughly £45 a month. £33.99 for broadband (and landline) + £11 for mobile.

However when I log into the ee app it’s still showing my old contract price (£31.39). How do I get ee to change this? Thanks

Re: I recently added broadband to my phone contract but mobile bill hasn’t come down

Michael_D — Wed, 12 Feb 2025 08:50:55 GMT

Hi @Solo_runner

Welcome to the community.

It may be that the bill that is showing there was from before the discount was applied.

If you go to Manage, than Mobile and SIMs and then See all add-ons and inclusive extras, does it show the discount there?

Michael

Re: I recently added broadband to my phone contract but mobile bill hasn’t come down

Solo_runner — Wed, 12 Feb 2025 13:16:48 GMT

Thanks for replying Michael, there is no discount showing on the see all add ons screen you mentioned. The only thing that’s showing is a £4 discount. I tried phoning ee on Monday mornings but it’s just an automated line, no humans

Re: I recently added broadband to my phone contract but mobile bill hasn’t come down

Chris_B — Wed, 12 Feb 2025 13:23:04 GMT

@Solo_runner the virtual service is option one when you call customer service services on 150 if you listen to the options given you want to select option 2

Re: I recently added broadband to my phone contract but mobile bill hasn’t come down

Christopher_G — Wed, 12 Feb 2025 15:43:35 GMT

Hi @Solo_runner

I definitely recommend getting in touch with our Customer Care team following @Chris_B's advice. They'll be able to check to make sure the correct plan and discounts are added.

Chris