topic Re: Change of direct debit in Contracts & Billing

Change of direct debit

Cleggers94 — Tue, 11 Feb 2025 21:02:52 GMT

So I've changed my direct debit which is due on the 15th to the 28th the same month but it's still saying the 15th will I get charged twice?

Re: Change of direct debit

Chris_B — Tue, 11 Feb 2025 21:09:24 GMT

@Cleggers94 If you’ve already been billed you can not change the date. The process has already begun to take payment. You also need to give 24 hours for your account to update

Re: Change of direct debit

Cleggers94 — Tue, 11 Feb 2025 21:13:58 GMT

Thanks Chris I just don't want to be charged twice that's all

Re: Change of direct debit

Michael_D — Wed, 12 Feb 2025 08:50:23 GMT

Hi @Cleggers94

Welcome to the community.

If the bill had already been created before you requested to change the payment date, it would still be taken on the 15th for this month as @Chris_B mentioned.

This could then mean there is another bill on the 28th, although it would be a much smaller bill for a part month.

If you wanted to check exactly how it would impact your bill, our billing guides are available to check your account.

Michael