https://community.ee.co.uk/t5/Contracts-Billing/Bill-issues/m-p/1505365#M97866 <P>Hi&nbsp;</P><P>I pay my daughters my monthly bill. I had an issue over Christmas where my bank account was hacked if that’s the word and most of my money was taken out. This affected some of my direct debits. When I checked ee was still active so I assumed everything was ok now we cannot use our phones.&nbsp;</P> Sun, 09 Feb 2025 22:33:16 GMT Charl120986 2025-02-09T22:33:16Z https://community.ee.co.uk/t5/Contracts-Billing/Bill-issues/m-p/1505365#M97866 <P>Hi&nbsp;</P><P>I pay my daughters my monthly bill. I had an issue over Christmas where my bank account was hacked if that’s the word and most of my money was taken out. This affected some of my direct debits. When I checked ee was still active so I assumed everything was ok now we cannot use our phones.&nbsp;</P> Sun, 09 Feb 2025 22:33:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill-issues/m-p/1505365#M97866 Charl120986 2025-02-09T22:33:16Z https://community.ee.co.uk/t5/Contracts-Billing/Bill-issues/m-p/1505529#M97889 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2727840">@Charl120986</a></SPAN>&nbsp;</P> <P>Welcome to the Community.</P> <P>I'm so sorry to hear this happened and how it's impacted your Direct Debits too.</P> <P>Have you checked your bank account and has your bill been taken as expected?&nbsp;<BR />If not, this will mean it's no longer active. The next steps would be making a payment by card, and then resetting the Direct Debit again.&nbsp;</P> <P>Do you have access to the EE app or your <A href="https://id.ee.co.uk/id/login" target="_blank">main online account</A>? Does it show any overdue balance?</P> <P>Linzi&nbsp;</P> Mon, 10 Feb 2025 09:52:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill-issues/m-p/1505529#M97889 Linzi_H 2025-02-10T09:52:46Z