topic Re: SIM only in Contracts & Billing

SIM only

Profile closed — Sun, 09 Feb 2025 17:04:57 GMT

Hey there,

I just upgraded to SIM only plan, when checking out it gave me the option to update my billing address but not my delivery address. When I received my email confirmation the delivery address listed is old - just wondering if EE will send a new SIM out? Would it be possible for someone to use it and access plan, number etc. if they did? How to go about requesting not to send a new SIM?

Thanks

Re: SIM only

bristolian — Sun, 09 Feb 2025 17:08:39 GMT

If you have chosen the "upgrade now" links to just change the payment plan of an existing line, then unless there's a problem with your current SIM or it's not working - you continue using your existing SIM.

Re: SIM only

Chris_B — Sun, 09 Feb 2025 17:09:30 GMT

@Profile closed How about you update your address on your EE account, this is your responsibility to make sure it’s correct. Would would you do it if wasn’t sim but a device.

And no EE will probably not send a sim out if it’s just an account change.

Re: SIM only

Profile closed — Sun, 09 Feb 2025 17:15:32 GMT

I have tried that but can’t locate where to do it just where to update my contact number and email address on the app, I also assumed when filling out the order it would prompt me? I would call up and explain my mistake if that were the case and accept the consequence and learn from it. Just as a heads up your tone and delivery doesn’t come across as super helpful in a forum intended to help people - thanks anyway Chris.

Re: SIM only

Ali_A — Mon, 10 Feb 2025 10:08:05 GMT

Hi @Lorneward

Welcome to the Community

Have a look at our Edit your personal details and contact information for the steps to update your address.

As @bristolian mentioned, unless you've asked for a new replacement SIM card, the upgrade to SIM-only will take place on your existing SIM card.

Hope this helps!

Ali