topic Re: overcharging by ee in Contracts & Billing

overcharging by ee

phil_borth — Sun, 09 Feb 2025 16:32:14 GMT

I went to Europe over Christmas and tried to buy a £25 voucher for roaming I could not buy it so I rang 150 and spoke to hel desk They could not do it either and told me it was because I had 2 phones on same account( mine and my wife's) I gave up on Christmas eve I had turned off roaming for whole holiday. I was so disgusted with EE I left them in January. When I managed to look at my bills I found that I had £31-52 charged. I cannot get more details and my account is closed. What can I do?

Re: overcharging by ee

Northerner — Sun, 09 Feb 2025 17:05:39 GMT

Hi @phil_borth

You can complain here:

https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: overcharging by ee

Chris_B — Sun, 09 Feb 2025 17:05:45 GMT

@phil_borth Where you out of your contract minimum term when you left EE ? You can’t just terminate a contract without paying off the remaining term of that contract.

Re: overcharging by ee

phil_borth — Sun, 09 Feb 2025 17:21:02 GMT

This charge was done before. I had a final bill afterwards which was also paid All bills paid by direct debit

Re: overcharging by ee

Chris_B — Sun, 09 Feb 2025 18:16:20 GMT

@phil_borth You need to speak with customer support about this. You can call this number 0800 9566000