EE Smart 5g broadband bill

Skdjdjjdnd — Sat, 08 Feb 2025 22:52:56 GMT

So i just bought EE 5g smart broadband at my new home and while i was purchasing it online from EE website it was clear to me that i needed to pay a one-off £100 payment as well as monthly £45 on my broadband as monthly bill.

Now, I’ve received my first bill and, unsurprisingly, EE has sneakily added extra charges that were never disclosed upfront.

1. Where did this £50 "deposit" come from? Out of my £100 payment, £50 has been classified as an initial deposit—something I was never informed about during the purchase process. I read the landing page and legal details carefully, and nowhere did it state that I’d be paying a deposit. I was under the impression this was for the broadband equipment.

2. Why am I being charged an extra £100 for the broadband? This hidden cost was conveniently left out during the purchase process, only to be thrown into my bill later. This is a blatant attempt to mislead customers by not disclosing critical costs before they enter a contract. These costs were NEVER outrightly mentioned when i was purchasing the broadband.

This is the link:

https://ee.co.uk/broadband/pay-monthly-mobile-broadband-gallery/smart-5g-hub-details

This is unacceptable and very deceitful to just send them as part of copy of first bill when none of it is there on the broadband page. I demand removal of the extra £100 and return of my deposit amount of £50.This is dishonest, deceitful, and completely unacceptable. I demand an immediate removal of the extra £100 charge and a full refund of the £50 deposit that I was never informed about. Fix this now or else i would like to exit under my statutory period.

Re: EE Smart 5g broadband bill

Northerner — Sat, 08 Feb 2025 23:19:07 GMT

Hi @Skdjdjjdnd

You'll need to speak to EE CS on 150 tomorrow about this issue as there is no customer account access on these forums.

Thanks

topic Re: EE Smart 5g broadband bill in Contracts & Billing

EE Smart 5g broadband bill

Re: EE Smart 5g broadband bill