topic Re: Exceeded spending cap in Contracts & Billing

Exceeded spending cap

Portcullis45 — Fri, 07 Feb 2025 21:39:09 GMT

I need to speak to EE about my spending cap but have no connection with them. Is there any other way can contact them?

Re: Exceeded spending cap

Portcullis45 — Fri, 07 Feb 2025 23:04:57 GMT

I've been told I have exceeded my spensing cap and therefore am unabl to use my mobile and dial EE on 150 f or help. I was given to understanbd last night by one of your employees that my spensing cap had been increased so everythiunbg should be ok now but it isclear noty. I need the rectified urgently but have no idea how to cointact EE to discuss the matter but am unable to use my mobi to ring them! What do I do now? Can EE phone me ba ck at midday tomorrow please as this is now urgent David ******* A/c no. **********

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Re: Exceeded spending cap

Schockwave — Sat, 08 Feb 2025 09:49:31 GMT

@Portcullis45 , you need to give it 24 hours to make sure that it has cleared. Have you actually rebooted your phone to see if that solves the problem?

Re: Exceeded spending cap

XRaySpeX — Sat, 08 Feb 2025 14:29:25 GMT

You can call EE for free. So the spend cap doesn't restrict that.