https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504887#M97791 <P>Yeah there's a known fault and it's taking a lot longer to fix than expected apparently</P> Sat, 08 Feb 2025 09:51:20 GMT El_Fergo 2025-02-08T09:51:20Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504856#M97778 <P>Am I entitled to a refund?</P> Sat, 08 Feb 2025 08:58:42 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504856#M97778 El_Fergo 2025-02-08T08:58:42Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504860#M97780 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4165026">@El_Fergo</a>&nbsp; &nbsp;Is anyone else on EE having this same issue? &nbsp; Have you tried a different sim in your device or your sim in a different device? &nbsp; Does WiFi caking work ? &nbsp;this is an important one to know because if it doesn’t then your sim is probably faulty and you need to request a replacement SIM card.&nbsp;</P> Sat, 08 Feb 2025 09:02:25 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504860#M97780 Chris_B 2025-02-08T09:02:25Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504874#M97783 <P>No network gurantees 24/7/365 100% uptime in a particular area, but is there a recognised network fault in your locality, showing on the status board? ("Check service status" on <A href="https://ee.co.uk/help/mobile-coverage-checker" target="_blank" rel="noopener">https://ee.co.uk/help/mobile-coverage-checker</A> )</P> Sat, 08 Feb 2025 09:21:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504874#M97783 bristolian 2025-02-08T09:21:19Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504886#M97790 <P>Definitely an issue with the area, it's all anyone can talk about at the minute.</P> Sat, 08 Feb 2025 09:50:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504886#M97790 El_Fergo 2025-02-08T09:50:44Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504887#M97791 <P>Yeah there's a known fault and it's taking a lot longer to fix than expected apparently</P> Sat, 08 Feb 2025 09:51:20 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504887#M97791 El_Fergo 2025-02-08T09:51:20Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504896#M97793 <P>FYI you have a short time after posting to edit, negating the need for multiple short replies.</P> <P>The vast majority of local outages are resolved quite promptly, but sometimes when there are third party issues outside EE's direct control - these are a significant cause when losses of service become protracted. It's never intentional.</P> <P>You can always use WiFi-calling to continue using your phone indoors anytime there's a coverage issue - whether the reason is lack of coverage, or a fault. EE-CS should be your point-of-contact for all account-specific issues.</P> Sat, 08 Feb 2025 10:14:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504896#M97793 bristolian 2025-02-08T10:14:34Z https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504897#M97794 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4165026">@El_Fergo</a>&nbsp;, if you have broadband and a phone that has wifi calling, then use that, as that will work.</P> Sat, 08 Feb 2025 10:15:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/No-signal-in-my-area-for-a-number-of-weeks-Refund/m-p/1504897#M97794 Schockwave 2025-02-08T10:15:19Z