topic Re: Change of ownership in Contracts & Billing

Change of ownership

christinemuir — Fri, 07 Feb 2025 21:11:25 GMT

Hello

Wonder if you can please assist.

My wife, Christine took out an account with EE many years ago for her mobile phone no: ***********

I then purchased a mobile no: *********** which was added to Christine's account.

Recently I had a problem with my phone, so I took it to our local EE shop and while there the sales assistant offered us a deal on our broadband etc , e-mail and phone landline which were with BT on the basis of moving these to EE since we understand BT are moving these to EE anyway. This we agreed to and EE subsequently installed a New router & TV box in our home early last month.

The main problem is that I have received an E-Mail and Text from EE for our first broadband bill but I am unable to access it because our account is in Christine's name therefore we wish to know if EE account for both Mobiles/Broadband etc can be transferred to my name.

Thanks in anticipation for your help and await your reply.

Regards

Gordon

[Mod Edit: Removed personal information from public post]

Re: Change of ownership

Peter_W — Fri, 07 Feb 2025 18:07:45 GMT

Hi @christinemuir 😊

Welcome to the EE Community!

We do indeed offer the option to change account ownership, but our team will need to run through a few checks before putting this through.

Am I correct in thinking that the broadband is in your name, but the mobile is in Christine's or are both of these under Christine's name?
Peter

Re: Change of ownership

christinemuir — Sat, 15 Feb 2025 15:37:10 GMT

Hi Peter

Thankfully matter now all resolved after a lengthy phone call with EE this afternoon.

Regards

Gordon

[Mod edit - removed personal information from post]

Re: Change of ownership

Peter_W — Fri, 07 Feb 2025 18:45:12 GMT

Hi again @christinemuir, I'm really glad to hear that our team managed to get this sorted for you!

Thanks for coming back to let me know too!

Enjoy your weekend, and if you have any more queries in the future please feel free to stop by again!

Peter

Re: Change of ownership

XRaySpeX — Fri, 07 Feb 2025 21:08:31 GMT

EE provides no email service. So it can't be moved from BT to EE. However BT should allow you to retain theirs.