topic Re: Charges in Contracts & Billing

Charges

Bunny07 — Thu, 06 Feb 2025 13:35:38 GMT

Why after 3 months am I still being incorrectly charge for new fibre broadband, after multiple phone calls and after speaking to a dozen or more different people all over the country and promised calls back is no one doing anything about it. Do they think I don't know what I am on about, I do, and will keep calling until it is sorted. is anyone else having the same problem. EE are supposed to be the best, I don't think so, there call centres are appalling at doing anything, they just say yes and no but do nothing. how do I get this sorted, does anyone have any other ideas or problems like this.

Re: Charges

Chris_B — Thu, 06 Feb 2025 14:09:55 GMT

@Bunny07 EE are awarded the best network as in cellular network that your mobile phone connects too. Billing isn’t apart of that award and neither is broadband just to clear that up.

This community forum doesn’t know what you should be billed you need to keep on at customer support or you can use THIS

Re: Charges

Bunny07 — Thu, 06 Feb 2025 14:23:02 GMT

Thanks, 1st time using forum so didn’t know where else to go. Will continue to phone them. I also have to call about mobile phones because they don’t always work either.
Sent from my iPad

Re: Charges

Schockwave — Thu, 06 Feb 2025 14:41:17 GMT

@Bunny07 , if you press 2 after the initial call, you should get put through to someone.

Re: Charges

Bunny07 — Thu, 06 Feb 2025 14:47:18 GMT

Thanks,

I call them a couple of times a week, am currently speaking to someone in Ireland. have been all over the UK

Re: Charges

Peter_W — Thu, 06 Feb 2025 16:41:50 GMT

Hi there @Bunny07.

Welcome to the EE Community 😊

I can really appreciate your frustration if you feel like you've called multiple times and still not found a resolution as of yet.

I would definitely recommend looking at the complaints link that @Chris_B shared as an alternative to calling too.

Our complaints team are our highest point of escalation, and will be able to make sure we take some ownership of your issue and work towards a resolution.

Peter

Re: Charges

Bunny07 — Thu, 06 Feb 2025 17:13:02 GMT

Hi

Will do, thank you