topic Re: I can not find my contact start and expiry date i check on my account details in Contracts & Billing

I can not find my contact start and expiry date i check on my account details

cichosz — Tue, 23 Jan 2024 09:22:41 GMT

I check my account details and i can not see nothing about my contact expiry and start datę,i know contract lenght is 24months but i would like to know when it start and when ending it should be on account but is not threre.

Re: I can not find my contact start and expiry date i check on my account details

BrendonH — Tue, 23 Jan 2024 09:29:59 GMT

If you log into MyEE and go to your plan details it will tell you there when your plan started and ends

Re: I can not find my contact start and expiry date i check on my account details

XRaySpeX — Tue, 23 Jan 2024 11:13:46 GMT

Look in your online MyEE under Home > Plans & Subs > Plan Details.

Re: I can not find my contact start and expiry date i check on my account details

Mu51cal1 — Mon, 19 Aug 2024 11:44:14 GMT

I have done this but Plan summary only states 24 Months - No dates

Re: I can not find my contact start and expiry date i check on my account details

Katie_B — Mon, 19 Aug 2024 11:59:20 GMT

Hi @Mu51cal1.

Thanks for coming here.

Contract dates can be found in the EE app by following these steps:

Manage > Scroll down to Your plan > Contract term.

Katie

Re: I can not find my contact start and expiry date i check on my account details

colzim — Thu, 06 Feb 2025 13:37:33 GMT

None of these answers are even remotely helpful!! The only information I can get from this useless website is the term of my contract - 24 months. No start date or end date and I can not get anyone on a phone to help either - most useless company I have ever dealt with since bought out by BT! Worst thing that could ever have happened to EE.

Re: I can not find my contact start and expiry date i check on my account details

XRaySpeX — Thu, 06 Feb 2025 13:46:38 GMT

@colzim : Is this for Broadband? Answers given were for mobile.

Re: I can not find my contact start and expiry date i check on my account details

colzim — Thu, 06 Feb 2025 14:04:47 GMT

For Broadband

Re: I can not find my contact start and expiry date i check on my account details

XRaySpeX — Thu, 06 Feb 2025 15:06:13 GMT

@colzim : Ah, that'll explain why you can't find it, cuz it ain't there. You'll need to call CS for it.

Re: I can not find my contact start and expiry date i check on my account details

colzim — Thu, 06 Feb 2025 15:48:45 GMT

Thank you - Just really frustrating that it's not available there and I have to call customer service and hold on for someone to eventually answer the call. Not great customer service at all really.