topic Re: Change payment via new credit card in Contracts & Billing

Change payment via new credit card

ptchiang1989111 — Wed, 05 Feb 2025 09:13:05 GMT

I tried to add my credit card payment details outside the UK, but when I confirmed that it was my own payment, the website was blocked and the webpage could not be displayed. I cannot change the details of the credit card used for the debit. Please help me, thank you.

Re: Change payment via new credit card

Schockwave — Wed, 05 Feb 2025 09:49:43 GMT

Hello @ptchiang1989111 ,

Welcome to the community,

Is this a foreign credit card?

You can also use this to make a payment:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Change payment via new credit card

ptchiang1989111 — Wed, 05 Feb 2025 12:11:31 GMT

The credit card is not a UK credit card. I want to use this bank's credit card for auto debit. The card that was previously set up for debit has been cancelled. I won't be back in the UK until the end of March. How do I deal with this? The page where I have to change my payment method is also locked.

Thank you for your help.
I look forward to your reply

Re: Change payment via new credit card

Schockwave — Wed, 05 Feb 2025 13:13:56 GMT

@ptchiang1989111 , sorry, but you will have to ring customer service to get this sorted, which. You can do for free, using Skype and the number in my signature.

Re: Change payment via new credit card

XRaySpeX — Thu, 06 Feb 2025 00:08:57 GMT

@ptchiang1989111 : Are you on PAYG? Contracts don't register Bank Cards, only Direct Debits.

I believe to pay by a non-UK bank card you need to call CS.