topic Re: Sim only in Contracts & Billing

Sim only

Kirsty777 — Tue, 04 Feb 2025 18:33:34 GMT

My daughter had a payg gain car which I’ve now updated to sim only contract for £11pm

i also ordered one for me which was £42pm. I have no been able to use my SIM card at all so just assumed it wasn’t activated and I wouldn’t be charged but EE have tried taking £70 which has been declined.

when I try logging in it just says account closed so I cannot see the bill or any details

Re: Sim only

Chris_B — Tue, 04 Feb 2025 18:41:25 GMT

@Kirsty777 The problem is the account change from PAYG to contract , it results in a closed account because the PAYG account has been closed. You need to call customer support on 150 so the account can be corrected as a contract account.

Re: Sim only

XRaySpeX — Tue, 04 Feb 2025 18:42:37 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.