topic Re: Today I got a spend cap notification but only used £7 extra this month in Contracts & Billing

Today I got a spend cap notification but only used £7 extra this month

Lizrobbo — Tue, 04 Feb 2025 13:21:18 GMT

Today I got a spendcap notification on my account - I have three mobile numbers but the one I got the spend cap notification has definitely NOT gone over the spend cap - can anyone tell me why I would get this?

Re: Today I got a spend cap notification but only used £7 extra this month

Chris_B — Tue, 04 Feb 2025 13:31:21 GMT

@Lizrobbo there is no EE account access from this public forum. You will need to call customer support on 150. Personally I wouldn’t worry about it as EE do sometimes send out notifications that are not relevant as in this case .

Re: Today I got a spend cap notification but only used £7 extra this month

Lizrobbo — Tue, 04 Feb 2025 14:01:40 GMT

ok thanks

Re: Today I got a spend cap notification but only used £7 extra this month

Ali_A — Tue, 04 Feb 2025 14:03:05 GMT

Hi @Lizrobbo

You can receive a Spend Cap notification once you have reached your Spend Cap, or attempted to do something that would take you over your Spend Cap.

You can check what the Spend Cap covers at Set up and manage Spend Cap.

Ali