https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503071#M97603 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4684555">@John585</a>&nbsp;, did you report your phone lost or stolen in the first place?&nbsp;</P> Mon, 03 Feb 2025 15:34:47 GMT Schockwave 2025-02-03T15:34:47Z https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503060#M97600 <P>Hi I went into an ee store and upgraded in store from a galaxy fold 5 to the fold 6 done all the&nbsp; paperwork got my phone then a few months later I get a bill for my old phone I've been going back and forth from shop to customer service for months and got no where just wondering if anyone can help&nbsp;</P> Mon, 03 Feb 2025 14:56:41 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503060#M97600 John585 2025-02-03T14:56:41Z https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503063#M97601 <P>Do you recognise the number that is shown on the bills for the "old phone"? Did you inadvertently order a new connection than an upgrade?</P> <P>What have CS offered you so far by means of resolution? You mention "got nowhere", but can you be more precise on what has been said?</P> Mon, 03 Feb 2025 15:11:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503063#M97601 bristolian 2025-02-03T15:11:23Z https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503071#M97603 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4684555">@John585</a>&nbsp;, did you report your phone lost or stolen in the first place?&nbsp;</P> Mon, 03 Feb 2025 15:34:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lost-phone/m-p/1503071#M97603 Schockwave 2025-02-03T15:34:47Z