https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502567#M97552 <P>Recordings are only made for training purposes not for you evidence.</P> Sat, 01 Feb 2025 21:31:47 GMT XRaySpeX 2025-02-01T21:31:47Z https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502423#M97531 <P>How long do EE keep chat transcripts from online chat help? Are you able to obtain them? The chat was September 24.</P> <P>&nbsp;</P> <P>Also phone calls, how long do EE keep recordings? Can I obtain them? Again Sep 24.</P> <P>&nbsp;</P> <P>I'm willing to pay any admin fee.</P> <P>&nbsp;</P> <P><FONT size="2"><EM><STRONG>[Mod edit - </STRONG>account details removed, please don't share these in public<STRONG>]</STRONG></EM></FONT></P> Sat, 01 Feb 2025 14:55:36 GMT https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502423#M97531 JohnBaker 2025-02-01T14:55:36Z https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502482#M97537 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2746052">@JohnBaker</a>&nbsp;</P> <P>You'll likely need to make a DSAR request. Read here:</P> <P><A href="https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data" target="_blank">https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data</A></P> <P>Thanks&nbsp;</P> Sat, 01 Feb 2025 17:22:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502482#M97537 Northerner 2025-02-01T17:22:08Z https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502567#M97552 <P>Recordings are only made for training purposes not for you evidence.</P> Sat, 01 Feb 2025 21:31:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/Chat-transcripts-Call-logs/m-p/1502567#M97552 XRaySpeX 2025-02-01T21:31:47Z