topic Re: Hi, I want to make a complaint and be taken seriously by a human, not a virtual in Contracts & Billing

Hi, I want to make a complaint and be taken seriously by a human, not a virtual

Angel-cloud12 — Sat, 01 Feb 2025 10:31:30 GMT

Re: Hi, I want to make a complaint and be taken seriously by a human, not a virtual

Linzi_H — Sat, 01 Feb 2025 11:56:00 GMT

Welcome to the Community.

Have you spoken to our team over the phone about this and opened a complaint already?
We take all complaints seriously, and this is the quickest way to get a response to your concerns.

See our Complaints Code of Practice for more details.

Linzi

Re: Hi, I want to make a complaint and be taken seriously by a human, not a virtual

Angel-cloud12 — Sat, 01 Feb 2025 15:07:40 GMT

I have made numerous phone calls and emails to EE in reference to returning mobile routers, I've been told on the phone that I own nothing to EE, and everything has been returned and accepted. However, I am now being chased by a financial solutions company for payment, which started off at 30 pounds. Or 35 pound and is now 73 pound 38. I have never heard of this financial solutions company until now, and as far as I'm concerned, i no longer have any dealings with E. E so I would be very grateful if EE can resolve this with the other company!

Re: Hi, I want to make a complaint and be taken seriously by a human, not a virtual

Schockwave — Sat, 01 Feb 2025 15:50:36 GMT

@Angel-cloud12 , we have no access to accounts or know who you are, as this is a public forum, you would best deal with customer service to get this rested or the financial solutions company.

Did you ever take out a monthly contract? This is what it appears to be and you did not end the contract and that is what it is about, we cannot resolve it here, sorry.

You can make a complaint here:

https://ee.co.uk/help/contact-ee/complaint