topic Re: Removing a device in Contracts & Billing

Removing a device

James-92 — Sat, 01 Feb 2025 09:52:31 GMT

Good morning,

I noticed on my current monthly bill which is £20 per month. I am being charged with another device/number which was from a two year contract that has finished now. £16.02 How can I remove this number/device?

Kind regards

James

Re: Removing a device

XRaySpeX — Sat, 01 Feb 2025 09:55:28 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.

Re: Removing a device

James-92 — Sat, 01 Feb 2025 10:00:00 GMT

Hey @XRaySpeX

Thanks for your reply, I will check this out and see what I can do, have a great day!

Kind regards

James

Re: Removing a device

XRaySpeX — Sat, 01 Feb 2025 10:01:43 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.