topic Re: How do I contact EE to check/complain about my bill, please? in Contracts & Billing

How do I contact EE to check/complain about my bill, please?

teammccrory — Fri, 31 Jan 2025 21:47:20 GMT

Re: How do I contact EE to check/complain about my bill, please?

Chris_B — Sat, 01 Feb 2025 08:21:51 GMT

@teammccrory You call them on 150 from your EE device

Out of interest what’s wrong with your bill ?

Re: How do I contact EE to check/complain about my bill, please?

teammccrory — Sun, 02 Feb 2025 19:45:19 GMT

Sorry for the delay. EE made a mistake and undercharged me. Then they failed to amend my next bill (which they said they would do) but added a bigger amount to the bill after that! Great service!

Re: How do I contact EE to check/complain about my bill, please?

Renatots50 — Tue, 04 Mar 2025 16:34:08 GMT

I am disappointed if the customer service team as they can’t understand maths. I called many times last 2 months trying to fix an overpayment of £55 last January when I called and cancelled my previous offer when I signed to EE.

my February bill I had £40.81 as refund each in old maths missing £14.19 to full refund but I lost my time and they kept saying I was wrong!

I just don’t understand!!

Re: How do I contact EE to check/complain about my bill, please?

Rach_H — Wed, 05 Mar 2025 09:17:17 GMT

Hi @Renatots50,

Welcome to Community!

We know how important it is for your bills to be accurate, so I'm sorry to hear you've called and been left unsatisifed after speaking with our team.

I'd recommend getting back in touch with our team, and they will be able to get this recitified for you. You can also ask for a complaint to be opened if you're not happy, and request to speak with a team leader, if you feel this needs to be escalated.

Rach