topic Re: Option to upgrade removed in Contracts & Billing

Option to upgrade removed

Dunks91 — Sun, 26 Jan 2025 11:05:09 GMT

I am coming to end of my contract and been looking to have an upgrade. I've already spoken to someone in an EE shop as well as over the phone with regards to my upgrade options but since then apparently on the EE app I soon will be eligible for an upgrade, where as yesterday I was able to upgrade for free. Why is there this sudden change ?

Re: Option to upgrade removed

Ali_A — Sun, 26 Jan 2025 13:45:12 GMT

Hi @Dunks91

Welcome to the Community.

Have you had a chance to call back to our upgrades team to check and confirm the upgrade eligibility?

Ali

Re: Option to upgrade removed

Dunks91 — Thu, 30 Jan 2025 00:21:54 GMT

Yes all is good thanks. I used to the txt service and upgraded via chat.

Re: Option to upgrade removed

Ritu_D — Thu, 30 Jan 2025 08:57:19 GMT

Fantastic news @Dunks91

Thanks for letting us know.

Have a lush day!

Ritu