topic Re: Contract ending in Contracts & Billing

Contract ending

Simonhul — Wed, 29 Jan 2025 09:51:48 GMT

My contract is ending and I have a better offer from another provider. What is the correct procedure to inform EE of my intentions please? Simon.

Re: Contract ending

XRaySpeX — Wed, 29 Jan 2025 10:07:32 GMT

@Simonhul : Text PAC to 65075 (to port no.) or STAC to 75075 (to get a new no.). It will respond with your PAC/STAC & how much you will have to pay in Early Termination Fees if you are still within your min term. It will basically be months left x monthly charge - 4%. Give the PAC/STAC to new provider. Your EE contract will end when you are live on new network. Best to do this in last few days of your contract term so you have little or no overlap.

Re: Contract ending

Simonhul — Wed, 29 Jan 2025 10:11:18 GMT

Thank you. That is very useful.
Simon

Re: Contract ending

XRaySpeX — Wed, 29 Jan 2025 10:15:57 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.